General Terms and Conditions

§ 1 General Scope and Contractual Language The following General Terms and Conditions apply to all business relationships between the seller (hereinafter "Seller") and the customer. The version valid at the time the contract is concluded shall be authoritative in each case.

A consumer within the meaning of these terms and conditions is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity. An entrepreneur within the meaning of these terms and conditions is a natural or legal person or a partnership with legal capacity that acts in the exercise of their commercial or independent professional activity when concluding a legal transaction. Customers within the meaning of these terms and conditions are both consumers and entrepreneurs.

Deviating, conflicting, or supplementary General Terms and Conditions of the customer shall not become part of the contract unless their validity is expressly agreed to in writing.

The language available for concluding the contract is exclusively German.

Section on Delivery Area Restriction:
"Delivery shall be made exclusively to countries outside the European Union that are selectable during the checkout process. Deliveries to addresses within the EU are excluded effective August 12, 2026."

§ 2 Conclusion of Contract The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to the customer to submit an offer.

The customer can submit the offer via the shopping cart system integrated into the online shop. When purchasing via the online shop, after completing the ordering steps, the customer submits a legally binding contractual offer in relation to the goods contained in the shopping cart by clicking the button that concludes the ordering process ("Order with obligation to pay" / "Buy now").

The Seller can accept the customer's offer within three days,

• by sending the customer a written or text-form (email) order confirmation or shipping confirmation,

• or by delivering the ordered goods.

If the customer chooses a payment method where the payment is already triggered during the ordering process (e.g., PayPal, Sofortüberweisung, credit card), the contract is concluded at the time the payment is authorized. If several of the options described above apply, the contract is concluded upon the occurrence of the first option.

The text of the contract is stored by the Seller and sent to the customer by email after conclusion of the contract, together with the legally effective General Terms and Conditions.

§ 3 Delivery, Shipping, and Delivery Restrictions The Seller is entitled to make partial deliveries, provided this is reasonable for the customer. Additional shipping costs arising from partial deliveries shall be borne by the Seller.

Unless otherwise agreed, delivery shall be made to the delivery address specified by the customer.

Delivery restrictions: Delivery is standard to Germany and countries within the European Union. Deliveries to third countries subject to customs duties or countries excluded/sanctioned from international shipping are excluded or require prior individual agreement.

For a total purchase price of 10.00 EUR or more, delivery within Germany is free of shipping costs. For a total purchase price of 150.00 EUR or more, delivery within the permitted European countries is free of shipping costs.

The actual shipping costs are calculated by weight and displayed to the customer in the shopping cart before the binding order is submitted.

Unless another period is specified in the item description, the goods will be shipped within 1–2 business days after receipt of payment. The delivery time is 2–3 business days within Germany and 3–7 business days within Europe.

§ 4 Customs and Import Duties In the case of deliveries to countries outside the European Union, additional costs may arise in individual cases for which the Seller is not responsible and which must be borne by the customer (e.g., customs duties, import turnover taxes). If a certificate of origin is required for shipping, the customer must give notice of this immediately; this may delay the delivery time.

§ 5 Retention of Title In the case of consumers, the Seller retains ownership of the goods sold until the purchase price has been paid in full.

In the case of entrepreneurs, the Seller retains ownership of the goods until all claims from an ongoing business relationship have been settled in full. The entrepreneur is entitled to resell the reserved goods in the ordinary course of business; however, they hereby assign to the Seller all claims in the amount of the invoice amount arising from the resale against third parties.

§ 6 Right of Withdrawal Consumers are generally entitled to a statutory right of withdrawal. More detailed information on the right of withdrawal can be found in the Seller's separate cancellation policy.

§ 7 Prices and Payment Terms The prices stated are final prices and include the statutory value-added tax, unless expressly agreed otherwise (e.g., for pure B2B transactions or differential taxation according to § 25a UStG). Shipping costs are shown separately.

The following payment options are available to the customer in the online shop: prepayment by bank transfer, PayPal, credit card, and Sofortüberweisung. The Seller reserves the right to exclude certain payment methods in individual cases.

If the customer defaults on payment, interest shall be paid on the monetary debt during the default period. The default interest rate for consumers is 5 percentage points above the base interest rate. For entrepreneurs, the default interest rate is 9 percentage points above the base interest rate.

The customer only has a right of set-off if their counterclaims have been legally established, are undisputed, or have been recognized by the Seller.

§ 8 Special Provisions for Gift Vouchers Vouchers that can be purchased via the Seller's online shop (gift vouchers) can only be redeemed in the Seller's online shop.

Gift vouchers and remaining balances of gift vouchers can be redeemed until the end of the third year following the year of the voucher purchase (statutory limitation period).

The credit of a gift voucher will neither be paid out in cash nor bear interest.

§ 9 Dispute Resolution (ODR Platform) The European Commission provides a platform for online dispute resolution (ODR), which can be found at https://ec.europa.eu/consumers/odr/. The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

§ 10 Transfer of Risk In the case of consumers, the risk of accidental loss and accidental deterioration of the goods sold passes to the consumer upon delivery of the goods to the consumer (regardless of the method of shipping).

In the case of entrepreneurs, the risk passes to the entrepreneur upon delivery of the goods to the forwarder, carrier, or other person designated to carry out the shipment.

§ 11 Liability for Defects (Warranty) The statutory provisions on liability for defects apply, unless otherwise provided below:

For entrepreneurs, the warranty period for new goods is one year from delivery of the goods. For used goods, the warranty for entrepreneurs is excluded. Entrepreneurs must report obvious defects in text form within a period of two weeks from receipt of the goods.

For consumers, the statutory warranty periods apply to new goods (two years from delivery). For used goods, the period is one year from delivery, provided this was expressly and separately agreed before the consumer's contractual declaration.

§ 12 Limitation of Liability The Seller has unlimited liability for damages resulting from injury to life, body, or health based on an intentional or negligent breach of duty, as well as for other damages based on an intentional or grossly negligent breach of duty or malicious intent.

In the event of a slightly negligent breach of essential contractual obligations (cardinal obligations), the Seller's liability is limited to the contractually typical, foreseeable damage. Otherwise, liability is excluded.

§ 13 Data Protection Information on the collection and processing of personal data is contained in the Seller's separate privacy policy.

§ 14 Final Provisions The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law only applies to the extent that the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.

If the customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract shall be the Seller's place of business.

Should individual provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions.

Seller: Knobelholz Spielzeug Manufaktur GmbH

Place of jurisdiction: Cottbus

As of: 01.07.2026