Simply order online and have it conveniently delivered to your home. At Knobelholz.de you can have your parcel conveniently delivered to your home or to a desired address. We will of course process your order immediately upon receipt ...

SHIPPING INFORMATION

Knobelholz.de Delivery Service

As a consumer, you can conveniently have your package sent to your home or to a desired delivery address. Your order will be processed by us immediately upon receipt, but no later than the next working day. When processing the delivery, the delivery address specified in the order is solely decisive.

As soon as your package leaves our facility, you will receive a shipping notification via email, including a DHL tracking number. With this tracking number, you can monitor the status of your package online until delivery. Within Germany, Knobelholz.de offers free shipping for orders with a value of €10.00 or more.

If delivery to you is not possible because no one was present at the specified address, you will receive a written notification from DHL. If the package cannot be handed over even after several delivery attempts or after the storage period in the branch/Packstation has expired, it will be returned to us.

Delivery Times

Purchased items will be shipped within 1–2 working days after receipt of payment. The delivery time is:

• Within Germany: 2–3 working days.

• Within Europe: 3–7 working days.

• Outside Europe: 5–30 working days.

In the case of payment in advance (bank transfer), the delivery period begins on the day after the payment order is issued to your credit institution; for other payment methods, on the day after the conclusion of the contract. No processing or delivery takes place on Sundays and public holidays.

If you have ordered items with different delivery times, we will ship the goods in a single joint shipment, unless we have agreed otherwise with you. In this case, the delivery time is determined by the item with the longest delivery time. If the difference between the delivery times is too large, we will contact you to arrange a partial delivery (this will not result in any additional shipping costs for you).

Shipping Costs for Consumers (incl. VAT)

Within Germany:

• From €19.00 order value: Free shipping

Within Europe:

• From €160.00 order value: free shipping

• Up to   2 kg: €15.00

• Up to   5 kg: €17.00

• Up to 10 kg: €23.00

• Up to 20 kg: €29.00

• Up to 30 kg: €46.00

Outside Europe:

• Up to 5 kg: €45.00

• Up to 10 kg: €75.00

Delivery Costs for Companies and Wholesale Customers (B2B)

Delivery costs for companies ordering larger quantities in wholesale are calculated individually based on weight and volume. It will be decided on a case-by-case basis whether delivery will be carried out via a freight forwarding company or a parcel service. Deliveries with DHL are possible up to a maximum of 31 kg per package. The shipping method will be agreed upon with the ordering company, which also bears the transport costs. The delivery costs will be listed separately on the final invoice and are not displayed in the shopping cart.

Delivery Periods for Out-of-Stock Items

We always endeavor to deliver all items as quickly as possible. If an item is out of stock, the exact delivery time will be displayed directly on the respective item page. In exceptional cases, the delivery time for items to be reordered or custom-made can be 1 to 3 months.

In the event of a delay in delivery, we shall be liable in accordance with statutory provisions, unless the delay is due to a circumstance for which we are not responsible.

Delivery Delays due to Force Majeure

If delivery is delayed due to force majeure or unforeseen obstacles for which we are not responsible (e.g., significant operational disruptions, official interventions, transport delays through no fault of our own) which demonstrably have a significant influence on the completion or delivery of the delivery item, the delivery period shall be extended by a reasonable period. This also applies if these circumstances occur at our sub-suppliers.

Should the delay become unreasonable for you, you are entitled to withdraw from the contract. Any liability on our part is excluded in these cases, provided we are not at fault. In the event of delivery delays, we will inform you immediately in writing, by email, or by telephone.