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Terms of Service

Terms of service

The detailed terms and conditions can be found here:

General Terms and Conditions Short version of the company Knobelholz.

§1 Applicability to entrepreneurs and definitions of terms

(1) The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

(2) "Consumer" for the purposes of these terms and conditions is any natural person who concludes a legal transaction for a purpose that can be attributed neither to their commercial nor their independent professional activity.


§2 Conclusion of a contract, storage of the contract text

(1) The following provisions regarding the conclusion of the contract apply to orders via our Internet shop

(2) In the case of the conclusion of the contract comes with the contract GmbH

Brandenburger Str. 39
D-15754 Heidesee Berlin
Registration number HRB 10281 CB
Register court Amtsgericht Cottbus


(3) The presentation of the goods in our Internet shop do not constitute a legally binding contractual offer on our part, but are only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer for him to conclude a purchase contract.
(4) Upon receipt of an order in our Internet shop, the following rules apply: The consumer makes a binding contract offer by successfully going through the order procedure provided in our Internet shop.

The order is made in the following steps:
1) Selection of the desired goods
2) Confirm by clicking the "Order" button
3) Checking the details in the shopping cart
4) Operation of the button "to checkout"
5) Registration in the Internet shop after registration and entry of the applicant details (e-mail address and password).
6) Re-examination or correction of the entered data.
7) Binding dispatch of the order.

The consumer can return to the website before entering the order by pressing the "back" button contained in the Internet browser used by him after checking his information, on which the information of the customer are recorded and correcting or correcting input errors Close the Internet browser to cancel the order process. We confirm the receipt of the order directly by an automatically generated e-mail ("order confirmation"). With this we accept your offer.

(5) Storage of the contract text for orders via our Internet shop: We will send you the order data and our terms and conditions by e-mail. You can also change the terms and conditions at any time

members. Your order details are no longer accessible via the Internet for security reasons.

§3 prices, shipping costs, payment, due date

(1) The indicated prices include the statutory sales tax, of 19% valid in Germany, and other price components. In addition there are any shipping costs.

(2) The consumer has the option of paying in advance, cash on delivery, direct debit, PayPal, credit card (Visa).

(3) If the consumer has chosen to pay in advance, he undertakes to pay the purchase price immediately after the conclusion of the contract.
As far as we deliver by cash on delivery, the due date of the purchase price claim occurs with receipt of the goods.

§4 delivery

(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate shipment.

(2) If the consumer has chosen to pay in advance, we will not ship the goods before payment.

§5 retention of title

We reserve the ownership of the goods until full payment of the purchase price.

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§6 right of withdrawal



You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
To exercise your right of withdrawal, you must contact us GmbH

Brandenburger Str. 39

15754 Heidesee / Berlin

E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: +49 (0) 1778199200

Fax. +49 (0) 33767 81990

by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

Model withdrawal form:

(If you want to cancel the contract, please fill out this form and send it back.)

On: GmbH

Brandenburger Str. 39

15754 Heidesee

or via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.:

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

Ordered on (*) / received on (*)

Name of the consumer (s)

Address of the consumer (s)

Signature of the consumer (s) (only when notified on paper)


(*) Please delete as appropriate.

End of revocation

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§7 Contractual regulation concerning the return costs upon revocation

If you make use of your right of withdrawal, then in accordance with § 357 Abs. 2 BGB, the following agreement, according to which you have to bear the regular cost of the return, if the delivered goods to the ordered corresponds and if the price of the thing to be returned Amount of 40 euros or if you have not provided the consideration or a contractually agreed installment at a higher price of the thing at the time of withdrawal.
Otherwise, the return is free for you.

§8 Code of Conduct

We have submitted to the codes of conduct of the following institutions:

Trusted Shops GmbH
Colonius Carré
Subbelrather Street 15c
50823 Cologne

You can retrieve the Trusted Shops Code of Conduct by clicking on the Trusted Shops seal on our website or at

§9 contract language

As contract language german will be available exclusively.

Status of the Terms and Conditions January 2019


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