General Terms and Conditions

§ 1 General Scope and Contractual Language The following General Terms and Conditions apply to all business relationships between the seller (hereinafter "Seller") and the customer. The version valid at the time the contract is concluded shall be authoritative in each case.

A consumer within the meaning of these terms and conditions is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity. An entrepreneur within the meaning of these terms and conditions is a natural or legal person or a partnership with legal capacity that acts in the exercise of their commercial or independent professional activity when concluding a legal transaction. Customers within the meaning of these terms and conditions are both consumers and entrepreneurs.

Deviating, conflicting, or supplementary General Terms and Conditions of the customer shall not become part of the contract unless their validity is expressly agreed to in writing.

The language available for concluding the contract is exclusively German.

Section on Delivery Area Restriction:
"Delivery shall be made exclusively to countries outside the European Union that are selectable during the checkout process. Deliveries to addresses within the EU are excluded effective August 12, 2026."

§ 2 Conclusion of Contract The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to the customer to submit an offer.

The customer can submit the offer via the shopping cart system integrated into the online shop. When purchasing via the online shop, after completing the ordering steps, the customer submits a legally binding contractual offer in relation to the goods contained in the shopping cart by clicking the button that concludes the ordering process ("Order with obligation to pay" / "Buy now").

The Seller can accept the customer's offer within three days,

• by sending the customer a written or text-form (email) order confirmation or shipping confirmation,

• or by delivering the ordered goods.

If the customer chooses a payment method where the payment is already triggered during the ordering process (e.g., PayPal, Sofortüberweisung, credit card), the contract is concluded at the time the payment is authorized. If several of the options described above apply, the contract is concluded upon the occurrence of the first option.

The text of the contract is stored by the Seller and sent to the customer by email after conclusion of the contract, together with the legally effective General Terms and Conditions.

§ 3 Delivery, Shipping, and Delivery Restrictions The Seller is entitled to make partial deliveries, provided this is reasonable for the customer. Additional shipping costs arising from partial deliveries shall be borne by the Seller.

Unless otherwise agreed, delivery shall be made to the delivery address specified by the customer.

Delivery restrictions: Delivery is standard to Germany and countries within the European Union. Deliveries to third countries subject to customs duties or countries excluded/sanctioned from international shipping are excluded or require prior individual agreement.

For a total purchase price of 10.00 EUR or more, delivery within Germany is free of shipping costs. For a total purchase price of 150.00 EUR or more, delivery within the permitted European countries is free of shipping costs.

The actual shipping costs are calculated by weight and displayed to the customer in the shopping cart before the binding order is submitted.

Unless another period is specified in the item description, the goods will be shipped within 1–2 business days after receipt of payment. The delivery time is 2–3 business days within Germany and 3–7 business days within Europe.

§ 4 Customs and Import Duties In the case of deliveries to countries outside the European Union, additional costs may arise in individual cases for which the Seller is not responsible and which must be borne by the customer (e.g., customs duties, import turnover taxes). If a certificate of origin is required for shipping, the customer must give notice of this immediately; this may delay the delivery time.

§ 5 Retention of Title In the case of consumers, the Seller retains ownership of the goods sold until the purchase price has been paid in full.

In the case of entrepreneurs, the Seller retains ownership of the goods until all claims from an ongoing business relationship have been settled in full. The entrepreneur is entitled to resell the reserved goods in the ordinary course of business; however, they hereby assign to the Seller all claims in the amount of the invoice amount arising from the resale against third parties.

§ 6 Right of Withdrawal Consumers are generally entitled to a statutory right of withdrawal. More detailed information on the right of withdrawal can be found in the Seller's separate cancellation policy.

§ 7 Prices and Payment Terms The prices stated are final prices and include the statutory value-added tax, unless expressly agreed otherwise (e.g., for pure B2B transactions or differential taxation according to § 25a UStG). Shipping costs are shown separately.

The following payment options are available to the customer in the online shop: prepayment by bank transfer, PayPal, credit card, and Sofortüberweisung. The Seller reserves the right to exclude certain payment methods in individual cases.

If the customer defaults on payment, interest shall be paid on the monetary debt during the default period. The default interest rate for consumers is 5 percentage points above the base interest rate. For entrepreneurs, the default interest rate is 9 percentage points above the base interest rate.

The customer only has a right of set-off if their counterclaims have been legally established, are undisputed, or have been recognized by the Seller.

§ 8 Special Provisions for Gift Vouchers Vouchers that can be purchased via the Seller's online shop (gift vouchers) can only be redeemed in the Seller's online shop.

Gift vouchers and remaining balances of gift vouchers can be redeemed until the end of the third year following the year of the voucher purchase (statutory limitation period).

The credit of a gift voucher will neither be paid out in cash nor bear interest.

§ 9 Dispute Resolution (ODR Platform) The European Commission provides a platform for online dispute resolution (ODR), which can be found at https://ec.europa.eu/consumers/odr/. The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

§ 10 Transfer of Risk In the case of consumers, the risk of accidental loss and accidental deterioration of the goods sold passes to the consumer upon delivery of the goods to the consumer (regardless of the method of shipping).

In the case of entrepreneurs, the risk passes to the entrepreneur upon delivery of the goods to the forwarder, carrier, or other person designated to carry out the shipment.

§ 11 Liability for Defects (Warranty) The statutory provisions on liability for defects apply, unless otherwise provided below:

For entrepreneurs, the warranty period for new goods is one year from delivery of the goods. For used goods, the warranty for entrepreneurs is excluded. Entrepreneurs must report obvious defects in text form within a period of two weeks from receipt of the goods.

For consumers, the statutory warranty periods apply to new goods (two years from delivery). For used goods, the period is one year from delivery, provided this was expressly and separately agreed before the consumer's contractual declaration.

§ 12 Limitation of Liability The Seller has unlimited liability for damages resulting from injury to life, body, or health based on an intentional or negligent breach of duty, as well as for other damages based on an intentional or grossly negligent breach of duty or malicious intent.

In the event of a slightly negligent breach of essential contractual obligations (cardinal obligations), the Seller's liability is limited to the contractually typical, foreseeable damage. Otherwise, liability is excluded.

§ 13 Data Protection Information on the collection and processing of personal data is contained in the Seller's separate privacy policy.

§ 14 Final Provisions The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law only applies to the extent that the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.

If the customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract shall be the Seller's place of business.

Should individual provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions.

Seller: Knobelholz Spielzeug Manufaktur GmbH

Place of jurisdiction: Cottbus

As of: 01.07.2026

Simply order online and have it conveniently delivered to your home. At Knobelholz.de you can have your parcel conveniently delivered to your home or to a desired address. We will of course process your order immediately upon receipt ...

Knobelholz produces games, puzzles, wooden puzzle games in quality and beautiful design for wholesale.

Knobelholz.de produces high quality and unique games, which are available as a board game or as a game box version in wood, wooden puzzles in many shapes, for wholesale and retail. Puzzle games made of wood, puzzles in 2D and 3D, brain teasers, brain teaser puzzles, puzzle games of the highest quality and beautiful design, for the whole family. Knobelholz.de is world famous for the production of high quality puzzles. Our customer base ranges from industry, education, retail and resellers to travel companies and gastronomy to large advertising agencies. Not only our 450 customers need customized puzzles with a logo for corporate marketing and team building games. Common to all is the demand for high-quality, individual puzzles at low prices and a short processing time.

For security reasons and for your protection, each new user has to log in as we have not included any data from the old page!

All game and puzzle with all the solutions for our Samanea wood puzzle and game rules for our Samanea wood games which is also called Monkey Pod Wood. In the new Knobelshop we have for you developed games like the Ajongoo but also the popular game Pig Hole by Knobelholz.de. Already known strategies like Kalaha or the popular Steinchenspiel Hus or Bao Bao from our production are beside Domino, Triomino, Othello, Reversie, Chess, Ludo, Jenga and many others here in the online shop of Knobelholz.de to find. Everything now even clearer in even more categories, now with a gift idea category.

High-quality wooden puzzles, brain teasers and wooden games for the whole family, like our pig game Pig Hole, which after many years is still the most popular game by Knobelholz.de. We also produce 3D and 2D wooden puzzles, puzzle games, dice games and strategy games as wooden versions. Mechanical and tricky wooden puzzles, interlock puzzle, in many styles and designs, all are handmade from natural Samanea wood. Games and wooden puzzle by Knobelholz.de are a great gift idea for adults and children of all ages. We have our beautiful handmade wood products now online again in our new online shop, which has just been redesigned. The large variety of our handmade wood products make every heart of a puzzle-fan high and beat faster! Choose from more than 450 items, games and puzzles in new categories:

Wooden puzzles and wooden games combine the mastery of the craftsmanship of clean, sophisticated styling with the elegance of the Monkey Pod wood. We have over 20 years of experience and have maintained our belief in exceptional craftsmanship, high quality materials, timeless designs and tailor made work. We can proudly point out the creative ambitions of our craftsmen and show our commitment to excellence and quality as well as our creativity for development. We produce with Samanea wood, another name is rain tree wood, Kayu, Suwar (or Suar), a form of mahogany, which has a much higher quality to produce wooden games and especially millimeter-precise puzzles. Here you can find all the products, currently more than 480 wooden games and wooden jigsaw puzzles of the highest quality and design, order in wholesale for your company or as a retailer for you as a fan of our games and puzzles.

Our site is now 128 bit SSL encrypted and we have added further payment possibilities, which are more secure by the encryption as well as the data exchange. Choose whether you want to pay with PayPal or by direct debit or credit card. Or rather uninsured with prepayment or cash on delivery. Orders are possible from an order value of 20,00 € and from an order of 51,00 €, in Germany free shipping.

We have a Trust Check Pass and have not installed viruses, trojans, or other programs that can harm or spoil our customers. We use Cokies to inform you about privacy and our articles about legal matters.

Wooden puzzles as well as wooden games are always a special gift with a demand and noble design, which are very popular and challenge a creative spirit. We are one of the most popular manufacturers for these wood puzzles and wooden games, which we handmade and natural processed for you, which are difficult to find elsewhere. With over 400 different wooden puzzles and wooden games, we are wide-ranging and offer a wide selection of popular and, above all, many new puzzles and games as well as self-made games and puzzles made of wood. Convince yourself and take a look at our products made of wood and decide which ones are the most suitable for you. We offer our wooden games and wooden puzzles in the retail trade, so directly to the customer, but especially in the wholesale, for resale directly from the factory, from our own production. We have a new picture gallery and videos some new extras and have continued to set up all the solutions for wooden puzzles, as well as instructions for the games of wood, for you. A community will bring you closer to fans and friends of Knobelholz.de and allow the exchange of the users with each other so that if you do not have your puzzle you should not have to let your Eucgh have to be treated and the solution but possibly even budding. With a 30 day return guarantee and the encryption since your in our shop safely on the road.

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